Supporting You

The RMA license includes technical support and training. Up to 16 hours of support and training are included in the first year, usually offered as a combination of one half-day on-site training and remote training sessions.  We will train you in using the RMA itself, with advice on set-up to get the most out of your RMA, as well as offering advice about interpretation. 

As well as training you will have access to the Members Area of this site, where you will find a fully searchable range of help and information, including interpretation notes for all reports and demonstrations of key functionality.

Technical support is provided by JCA which includes: remote installation of the RMA on your server, subsequent upgrades to the RMA and technical support.

Strategic consulting is not included in the RMA license fee.  Many RMA clients choose to purchase consulting services alongside the RMA.  These include an in-season retainer for help with report interpretation and/or dynamic pricing implementation advice or a full-scale strategic pricing review.

The RMA has allowed us to analyze our data during our season and spot pricing opportunities early, which has led to record-breaking production revenues.”
– Nicole Keating, Senior Director, Ticket Services, Adrienne Arsht Center